The Vacuum Centre
Personal Information Protection Policy
At The Vacuum Centre, we are committed to providing our customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.
While we have always respected our customer’s privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our customers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting customers’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers’ personal information and allowing our customers to request access to, and correction of, their personal information.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the customer voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect customer information that is necessary to fulfill the following purposes:
- To identify customer;
- To deliver requested products and services;
- To ensure a high standard of service to our customers;
- To process payments;
Policy 2 – Consent
2.1 By placing an order customer is giving us consent to collect their personal information that are need to complete an order.
2.2 We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances:
- When the personal information is available from a public source (e.g., a telephone directory);
- To protect ourselves from fraud;
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
- To conduct customer surveys in order to enhance the provision of our services;
- To contact our customers directly about products and services that may be of interest;
3.2 We will NOT use or disclose customer personal information for any additional purpose unless we obtain consent to do so.
3.3 We will NOT sell customer lists or personal information.
Policy 4 – Retaining Personal Information
4.1 We will retain customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used.
5.2 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 We will use appropriate security measures when destroying customer’s personal information such as shredding documents and deleting electronically store information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
If you have any questions or concerns about this Privacy Notice, please contact us at firstname.lastname@example.org or 250-655-8821.